Avoiding Conflicts with Preparation
http://www.alliesconsulting.com/resources/articles/conflictdla.html
Resolving Conflict for Human Resources Managers
http://www.hr.com/HRcom/index.cfm/WeeklyMag/068F6CBA-9F7F-11D4-9AB1009027E0248F
Managing and Resolving Conflict
http://hr2.hr.arizona.edu/hris7.htm#C